Once your order ships, you will receive an email from us with your tracking number. Please note that all US shipments can be tracked via DHL and international shipments may be tracked via Access Worldwide or DHL, depending on your country. If you hav
We charge the following flat-rate shipping fees:. All online orders are shipped within 3-4 business days of the order being received (not including weekend days). Orders are shipped from the United States via DHL (domestic) or Access Worldwide (inter
Orders are shipped from the United States via Access Worldwide for international and take an average of 10-20 business days for international shipments (although sometimes up to 40, depending on the country). Please note that these times do not inclu
We ship to military addresses, like FPO (Fleet Post Office) and APO (Army Post Office). Please note the following:
While we currently do offer shipping to these addresses, please note the following:
Once your order ships, you will receive an email from us with your tracking number.
In some cases, carriers update the delivery status before delivering the package. Please wait 24 hours to see if the product will be delivered. If you still do not receive it, please email us and we’ll find it together.
Please check your address details carefully when you submit your order to ensure that there are no delays with your shipment. If your package is extremely delayed (as can happen sometimes with third-party shipping companies), please contact us and we
Please review your order carefully before confirming and submitting payment. Unfortunately, once your order is paid and you have received the order confirmation, we cannot make any cancellations or changes to your order. If you do not wish to keep yo
Unfortunately, once your order is paid and you have received the confirmation, our system does not allow us to make any changes or cancellations. If you do not wish to keep your order once it is received, you may choose to reject the package from the
You have 14 days to return any purchase from the day you receive your order. Items returned must be in their original packaging and not used. We cannot consider any items that are used, incomplete, ruined, damaged, or dirty for a refund
All online orders are shipped within 3-4 business days of the order being received (not including weekend days).
If you find you have a defective or missing product, we will replace it for you (at our expense), if you can provide photos and video of the problem. Please contact us directly if you encounter this and we will be happy to assist you.
After receiving your order and you wish to make a return, you must email us to verify the order number and confirm your information for the return. Please note that the items returned must be in their original packaging and not used. We cannot consid