My LED lamp is not working, what should I do?Updated 2 months ago

If you encounter any issues with your LED lamp not functioning properly, we recommend the following steps to troubleshoot the problem:

1. Ensure that the lamp is securely plugged in. Our lamps require a constant connection to a power source to operate correctly, as they are not wireless or rechargeable.
2. Check if you are using the correct power cord for your lamp. Sometimes, using an incorrect cord can prevent the lamp from working.
3. If the lamp still does not turn on, please send us a video demonstrating the issue. This involves showing the lamp being plugged in and turned on so we can understand the problem better.
4. Finally, please provide a photograph of the batch code, which you can typically find at the bottom of the box. This will help us in assisting you more effectively.

Please follow these instructions and communicate back the required information for further assistance. We hope to resolve your issue promptly.